Entrepreneurial Assessment Analysis (Existing business)
Please rate the following questions on a scale from 1-10
(10 = perfect with no improvement needed; 1 = serious improvement needed
Leadership
1. The company has a strong leadership team that is not dependent on any one individual.________
2. Company leaders spend time with employees, customers and other key stakeholders.________
3. The organization is lean and flexible, not bureaucratic.________
4. Company leaders look for ways to improve and expand company performance.________
5. The company considers public safety and environmental issues in its operations. ________
6. The company allocates resources to support the community, and encourages
employees to volunteer.________
7. The company is known for supporting one or two causes and its image is linked
to corporate citizenship efforts and we have really good relations with the community.________
Strategy
8. The business has a clearly defined strategy, based on an analysis of
strengths, weaknesses, opportunities and threats.________
9. Everyone who is involved in implementing the strategy
fully understands it and agrees with it (communications).________
10. We know exactly what we need to do to grow the business;
we have a clear vision, measurable performance targets and action plans for reaching those objectives.________
11. We have planned well for what we need to do in a business downturn.________
12. This business is very flexible; we adapt easily to changes in the business environment.________
13. We are able to respond more quickly than our competitors to new opportunities and challenges. ________
14. This business has achieved a competitive advantage over its rivals and we know what differentiates us.________
15. The long-term future of this business is fully planned out.________
16. Our goals are linked to customer needs, competitor strategies and our own strengths and weaknesses.________
Customer and Market Focus
17. We know who are customers are by market, geography and other categories. ________
18. We identify what customers need and always look for new ways to serve them.________
19. Everyone in this organization knows how to create maximum value for customers and customer contact associates are able to solve customer problems on the spot. ________
20. We have an ideal mix of new and old products and services.________
21. Our customers would agree that our quality of product and service could not be better; we track the levels of customer satisfaction.________
22. We have a lot of customers and are not highly dependent on any one of them. ________
23. We track all complaints and quickly resolve them. ________
24. The information we get from customers, praise and complaints, is captured and used to make decisions about product and service improvement.________
25. We provide easy ways for our customers to talk to us. ________
Information and Analysis
26. Our company has a few easy to understand performance measures relating to shareholders, customers and employees.________
27. We collect information from a variety of sources to use in goal setting and process improvement.________
28. We discuss performance data regularly and actually use information to make business decisions.________
29. Everyone has a clear picture of the performance measurements and the priority of those measurements. ________
30. We can track the link between customer satisfaction and financial performance.________
Human Resource Focus
31. We have analyzed and perfected our key work processes to promote empowerment, efficiency and employee development.________
32. We are a lean enterprise; we have eliminated everything that doesn’t create value for customers.________
33. Every worker is dedicated to continuous improvement. ________
34. Recognition programs and compensation systems reward good performance and reward the right behavior.________
35. We focus on training our employees, by understanding their training needs and delivering that training in ways that best suit the content and the audience.________
36. We check to make sure employees use their new skills on the job and we get feedback so that we can improve training opportunities. ________
37. We have goals for safety and employee satisfaction and our compensation is competitive for the industry and the community.________
38. Our employees want to work here; they are loyal and diverse.________
39. Our employees have a lot of freedom to pursue initiatives that will improve the business.________
40. We have enough of the right people, perfectly trained and highly motivated to run this business well.________
41. We do a really good job of appraising employees’ performance AND giving them honest feedback.________
Process Management
42. We develop new products and services and improve our processes based on customer needs and priorities and other information sources.________
43. A diverse set of perspectives are involved in developing new products.________
44. We identify key support processes on the basis of what both internal and external customers need.________
45. We collect and analyze date on support processes and make needed improvements.________
46. We have really good relationships with all our suppliers.________
47. Our business customers think of us as a supply-chain partner, not just a supplier.________
48. Our own suppliers prefer to do business with us rather than with their other customers.________
Systems
49. I fully understand all of our accounting reports.________
50. We are up-to-date in our use of technology.________
51. We have effective systems in place to ensure that we stay on track in carrying out our strategy.________
52. We operate with accurate budgets and we deal effectively with any deviations.________
53. We do a really good job of tracking and controlling costs.________
Financials
54. We have all the cash we need to operate effectively.________
55. We have enough financial resources available for growth.________
56. We collect money that is owed to us as soon as we would like to.________
57. We pay all of our debts as soon as our creditors would like their money.________
58. We have really good relationships with all our creditors.________